RULES AND REGULATIONS OF AEON MEMBER PROGRAM

  1. Membership cards are only granted to Vietnamese citizens with ID card and foreigners with passport aged from 18 years old. Employees of AEON Vietnam Co., Ltd. are not eligible to join the program.
  2. Customers will be granted one AEON Membership card and a small card with key chain (whose value is equivalent to the large card) for free.  Customer can only have one (01) card number.
  3.  In case of card loss, please contact Customer Service Desk to get a new card with a fee of 20,000 VND.
  4. For every 10,000 VND spent at AEON Department Store and Supermarket, customers can accumulate one (01) point.  Customers can redeem 300 points for one AEON discount voucher worth 30,000 VND.  Accumulated points cannot be exchanged for cash.
  5. Accumulated points do not apply to Discount voucher and AEON Coupons or when shopping at the Mall or Dining area.
  6. On the Member’s Day (on the 5th & 20th of each month), customers are entitled to 5% discount for most of items, except processed foods, certain items at Aeon Wellness, Daiso, alcohol, cigarettes and formula milk for children from 0 to 24 months and some other items.
  7. Accumulated points having not been redeemed for Discount vouchers in the previous year will automatically be carried forward and can only be redeemed for discount vouchers until the end of June 30 of the following year.
  8. Customers have to present AEON Membership Card and ID card or Passport (if necessary) upon making payment, redeeming discount vouchers, gifts, or related procedures.
  9. Points and customers’ information will be officially updated after 24 hours since the occurrence of transaction.
  10. Accumulated points after purchase are only applicable to invoices within 3 days from the date printed on those invoices.
  11. AEON can modify or terminate AEON Member Card program at its sole discretion at any time without prior notice.
  12. AEON will not be responsible for benefit settlement if the information provided by Customers are incomplete and inaccurate, or upon expiration of privileges in accordance with the program’s regulations.
  13. AEON is allowed to use the information written in the registration form and all data related to the shopping at AEON stores of customers having membership card to support activities of direct marketing, statistics and program management.  All data related to members will be kept confidential.

If customers have any questions, please contact the Customer Service Desk or email to the email address contact@aeon.com.vn