Program Name: AEON VIETNAM MEMBER, hereinafter referred to as “Program”.
Applicable locations:
AEON Branches, General Merchandise Store belonging to AEON Vietnam.
Customers eligible to participate in the Program:
Applicable to individuals who are Vietnamese citizens with ID card, Citizen Identification card, or foreigners with passports aged 16 years old or older and are not allowed to use for any commercial purpose. This program will not apply to employees of AEON Vietnam Co., Ltd.
Detailed content of the Program:
AEON Vietnam Member only applies to Vietnamese citizens or foreigners with ID card/ Citizen Identification card/Passport who are 16 years old or older and this account cannot be used for other purposes any commercial purposes such as buying, selling or transferring. Each customer only owns one (01) member account. This program will not apply to employees of AEON Vietnam Co., Ltd.
Members can register to participate in the program in the following 2 methods:
- Register directly at the Customer Service Counter in AEON General Merchandise Store: After registering to participate in the program, customers will be given one (01) AEON Membership Card for free. made of plastic with the AEON membership number printed on it, along with a small card attached to a keychain (equivalent to a plastic card).
+ Only individuals who are the original owners of the AEON Membership Card have the right to use this card. The card remains the property of AEON Vietnam Co., Ltd. (referred to as AEON) after being issued to the customer.
+ In case the card is lost, the customer will contact AEON’s Customer Service Desk to reissue the card at a cost of 20,000 VND/main card.
*Note: direct registration has been stopped since July 1st, 2022 at the announced General Merchandise Store.
- Register online using the mobile application “AEON VietNam” on the phone: Customers after filling in all relevant personal information (Full name, phone number, nationality, ID card number/ Citizen Identification card/Passport, date of birth, gender, address…) the system will issue one (01) account with AEON member code. One (01) mobile phone number is used to register one (01) account and log in to the AEON VietNam mobile application.
Forms of Membership accounts:
Membership accounts have two forms: Physical Card (Hard Card) and Online Card (Barcode and/or QR code Member code).
- The physical card is a hard plastic card provided by AEON Vietnam with a series of barcodes corresponding to the member number.
- Online card is a series of barcodes and/or QR codes corresponding to the member number on the AEON VietNam mobile application.
*Note: AEON Vietnam may issue new account forms or stop providing the above forms from time to time.
Rules for accumulating points and converting them for use:
- For every 10,000 VND (ten thousand VND) purchased at AEON General Merchandise, members accumulate one (01) point (excluding unrounded change of 10,000 VND for each payment time). Each 300 accumulated points can be exchanged for one (01) AEON Voucher worth 30,000 VND (thirty thousand VND) (voucher used to reduce payment for the next purchase) and cannot be converted to cash.
- Point accumulation is not applicable in case of purchases with AEON Vouchers, AEON Coupons, purchases at Shopping Mall Center areas, and does not apply concurrently with other card programs issued by AEON and other products. Promotional products are prohibited according to the provisions of law.
- The program only calculates points when member customers present their membership account with AEON Vietnam Membership Number which is the barcode printed on the hard card or the barcode of the online card on the AEON VietNam mobile application when making payment. Points and profile information are officially updated 24 hours after the transaction occurs.
- Point accumulation after purchase only applies to invoices within 03 days from the date printed on the invoice.
- Accumulated points that have not been converted into AEON Voucher in the previous year will be automatically converted into accumulated points of the following year and these points are only valid for conversion into AEON Voucher before the end of June 30 of the following year. In any case, AEON is not responsible for notifying customers of this regulation.
- Member will present their account with AEON Vietnam Membership Code which is the barcode printed on the hard card or the barcode of the online card on the AEON VietNam Mobile Application and ID card/ Citizen Identification card/Passport upon receipt. benefits (exchange AEON Voucher, exchange gifts, …) or carry out related procedures.
AEON Vietnam has the right to decide at any time:
(i) Refuse to allow customers to participate in program for legitimate reasons.
(ii) Withdraw or cancel member customers’ eligibility to participate in AEON Vietnam Member for legitimate reasons.
(iii) Change or update content or Terms and Conditions in the Program without having to notify members.
(iv) Terminate the Program at any time but must send notice to member (hereinafter referred to as “Notice”) at least thirty (30) days in advance from the intended date of termination program.
(v) AEON Vietnam is not responsible for resolving the benefits of member if the dossier information provided by the customer is incomplete and inaccurate, or if the time limit for receiving benefits as prescribed in the regulations has passed program rules and assumes no responsibility arising from damage or loss of the membership account due to the member’s fault.
(vi) AEON Vietnam is allowed to use the customer information provided during the registration process to participate in the Program and all data related to members’ shopping at the AEON General Merchandise Store. to support direct communication activities, statistics and program management. All data related to members will be kept confidential according to the Member Information Sharing and Privacy Policy published on the AEON VietNam mobile application and AEON Vietnam website.
(vii) If a member does not have any shopping transactions and accumulate points continuously within two (02) years, AEON Vietnam will lock that member account without notice.
The program does not apply concurrently with other programs at AEON unless otherwise notified by AEON Vietnam.
For more details, please visit THIS LINK.
These terms and conditions take effect from January 1st, 2024.
If you have any questions, please contact the Customer service counter at the nearest AEON General Merchandise Store or contact 1800.888.886