Frequently asked questions

• What is AEON Member card? What privileges does AEON Member card grant?

  AEON membership card is a program designed for loyal customers of AEON. With AEON Member card, customers are completely entitled to shopping services and special offers at AEON:

  • Accumulate points to redeem discounts, 1 point= 10,000 VND, 300 points = 30,000 VND Discount voucher.
  • 5% discount for the Members’ Day on the 5th & 20th of each month
  • Birthday gifts for AEON members
  • Information about promotions will be updated via SMS and Shopping brochure.
  • Special offers for customers having member card on a monthly basis
  • Special offers from AEON’s business partners and a variety of other attractive offers for customers having member card

• Does point accumulation in membership cards apply to all items?

  This applies to all items at AEON Mall and Supermarket except for Discount voucher and AEON Coupon or when shopping at the Mall area, dining area and when shopping for products prohibited by law.

• How to register an AEON Member card?

  Customers can register directly at the Customer Service Desk of AEON Department Store and Supermarket

• Who can register for a membership card?

  All Vietnamese citizens having identity cards or foreigners having passports aged 18 years or over can apply for an AEON Member card.

• Does it cost to register a member card?

  Registration for AEON Member card is completely free.

• Do points accumulated in the member card expire?

  Accumulated points in the member card will expire on June 30 every year.  For example: on December 31, 2017, the card has accumulated with 200 points; those 200 points are still retained until January 1, 2018 but customers will need to accumulate another 100 points to redeem a discount voucher.  If customers have not accumulated enough 300 points by June 30, 2018, 200 points in the year 2017 will be canceled.

• What should customers do in case of losing their AEON Member card?

  Customers can bring their ID card to any AEON customer service desk and confirm their registration information, then all of their previous information and points will be transferred to the new member card (re-issued card) for a fee of VND 20,000 and they can use the new card immediately.

• How to check the number of accumulated points in the member card?

  There are 3 ways to check the accumulated points in the member card:

  1. Check directly at AEON’s customer service desk
  2. Check at point-checking machines in AEON Department Store and Supermarket
  3. Visit the official website of Aeon Vietnam: www.aeon.com.vn and check in the section of membership point

• If customers fail to bring their member card, can points be accumulated upon goods purchase?

  In case customers have not made payment:

  • Please contact the customer service desk for supplementary card issue and usage
  • Print supplementary card on their own at the supplementary card printing machines in AEON Department Store and Supermarket

  In case customers did pay:

  • Please contact Customer Service within 3 days to accumulate points

• What do customers need to bring along when they want to redeem points?

  If customers have enough points to redeem discount vouchers, they should bring along their membership card, identity card or passport (if necessary).

• Can customers redeem member points to cash?

  Member points can be only redeemed to vouchers, not be exchanged to cash.

• In case of losing discount vouchers, can customers be granted with new ones?

  In case of losing discount vouchers (for personal reasons), AEON has no responsibility to settle and will not issue new ones.

• How long are discount vouchers valid?

  Discount vouchers are valid for 6 months from the date of issue.

• In which case is member card canceled?

  In case of no transaction made in 2 consecutive years, the member card will automatically be locked and cancelled.

• Can customers accumulate points for shopping on phone?

  Customers will still earn points for shopping on phone if such purchase is at Aeon department store and supermarket, and not included in the list of excluded items.  Customers need to read the membership card number for mobile network operators to accumulate points.

• Are member cards made at one AEON store accepted at other AEON stores?

  They are still accepted because all of the stores are in the same AEON Vietnam system: Celadon Tan Phu, Canary Binh Duong, Long Bien, Binh Tan and Ha Dong.

• How can customers know about promotions and events for AEON Member?

  Such information can be referred at the official website of Aeon Vietnam (www.aeon.com.vn), or via AEON Vietnam’s fanpage on facebook (https://www.facebook.com/pg/AeonVietnamPage) and or customers can register for updates directly via SMS or Shopping brochure at the Customer Service Desk in AEON Department store & Supermarket.

• When is Member's Day? Special offers for AEON Member?

  Member’s Day is held on the 5th and 20th days of every month at all AEON department stores and supermarkets.  During the Member’s Day, customers are entitled to 5% discount for most items (except processed foods, certain items at Aeon Wellness, Daiso, alcohol, cigarettes and formula milk for children from 0 to 24 months and some items banned from sales promotion in accordance with the law.)

• If their birthday month already passes, is it possible for members to receive their birthday gifts?

  Members are eligible to receive gifts only within their birthday month, or else the system will cancel this privilege.

• What are special offers from AEON's business partners?

  Special offers from AEON’s business partners include the Members’ Day on the 5th & 20th of each month at stores of AEON’s business partners in AEON mall.  Update special offers from AEON’s business partners on the website:

  • • AEON Mall Tan Phu: http://aeonmall-tanphuceladon.com.vn/sale/lists/memberday
    • AEON Mall Binh Duong: http://aeonmall-binhduongcanary.com.vn/sale/lists/memberday
    • AEON Mall Binh Tan: http://aeonmall-binhtan.com.vn/sale/lists/membersday
    • AEON Mall Long Bien: https://aeonmall-long-bien.com.vn/sale/lists/membersday

    AEON MALL Ha Dong: https://aeonmall-hadong.com.vn/en/member-day/