Frequently asked questions

• What is AEON Member Program? What is AEON Member’s benefit?

  AEON Member Program (AEON Member) is a program for loyal customers of AEON. As an AEON member, you can fully enjoy the services and shopping offers at AEON:

  + Accumulate points to redeem voucher: 10,000 VND = 1 point, 300 points = Voucher 30,000 VND

  + 5% discount on most items on Member Day 5 & 20 every month

  + Update offers via phone notifications, Promotions section on AEON Vietnam mobile app, SMS or shopping guide

  + Privilege to participate in attractive promotions only for AEON Member

• When is Member Day? Special offers for AEON Member?

  Member day is on the 5th and 20th of every month at AEON stores. On Member Day, Members are entitled to a 5% discount for most items except alcohol, breast milk substitutes under 24-month-old, some products at Wellness, and some other products banned from promotion under the provisions of Law).

• How to register an AEON Membership?

  Customers download and register members on AEON Vietnam mobile app

  + Link IOS: http://bit.ly/AEONVIETNAM_IOS

  + Link Androids: http://bit.ly/AEONVIETNAM_Android

• Does it cost to register an AEON membership?

  Registration for AEON Membership is completely free.

• Does membership point accumulation apply to all items?

  Accumulate points applies to most items (except alcohol, breast milk substitutes under 24 months old, some products at Wellness and some other products banned from promotion under the provisions of Law)

• Do points accumulated in the member card expire?

  Accumulated points in the member card will expire on June 30 every year.

  For example:

  On December 31, 2023, the member’s account has a total cumulative score of 200 points. To use these points, the member needs to accumulate another 100 points to redeem a discount voucher and use it (300 points for 1 discount coupon).

  In case of expiration of points according to the general regulations of AEON Vietnam (June 30 every year), June 30, 2024, if the member still has not accumulated enough points or has not redeemed points for discount coupons, all Points accumulated before this period expire and cannot be used anymore.

• How to check the member's accumulated points?

  There are 3 ways to check accumulated points:

  1. Check directly at Customer service counter

  2. Check by point checking machines at AEON.

  3. Check on the homepage (upper left corner) of the AEON Vietnam mobile app

• If Members don’t bring their AEON Member Ship, Card (for members who still have a physical card, and have not used the AEON Vietnam mobile app), can points be accumulated upon goods purchase?

  In case members have not made payment:

  + Printing of supplementary cards at the auxiliary card printer/point-checking machine at AEON

  + Download AEON Vietnam mobile app and log in, give the member code to the staff to accumulate points when making a purchase

  In case members did pay:

  Please contact Customer Service within 3 days from the date printed on the purchase invoice to accumulate points.

• How to redeem membership points for vouchers?

  Using AEON Vietnam Mobile App: Members redeem accumulated points at Voucher section on the app.

• Can Members redeem member points to cash?

  Member points can be only redeemed to vouchers, not be exchanged to cash.

• How long are discount vouchers valid?

  Discount vouchers are valid for 6 months from the date of issue.

• In which case is member card canceled?

  In case of no transaction made in 2 consecutive years, the AEON member account will automatically be locked and cancelled.

• Can members accumulate points for shopping on the phone?

  Members will still accumulate points for shopping on phone if such purchase is at AEON, and not included in the list of excluded items.

  Members read the membership number to accumulate points.

• Are member accounts made at one AEON store accepted at other AEON stores?

  AEON Member accounts can be used at all AEON Vietnam.

• How can Member know about promotions and events for AEON Member?

  You can update information via:

  + Official website of AEON Vietnam: www.aeon.com.vn

  + Fanpage of AEON Vietnam: https://www.facebook.com/pg/AeonVietnamPage

  + Official Zalo channel of AEON Vietnam

  + AEON Vietnam Mobile app

  + Register to update directly via SMS or Shopping Manual at the Customer Service counter of AEON Vietnam General Merchandise Store & Supermarket.