Frequently asked questions

• What is AEON Kids Club card? What are the privileges of Kids Club card?

  Kids Club Card which is a new version of the Mommy card and is only available at AEON. Kids Club Card is designed for families having children aged up to 14 years old and pregnant mothers to make various special offers available.  By owning this card, families are entitled to:

  • 5% discount and hot deals for maternal & baby products on Kids’ Day held on a monthly basis (Saturday and Sunday of the last week of month)
  • Lovely gifts for members to register new cards and exchange cards.
  • Birthday gifts for babies.
  • Special offers from AEON’s partners and other attractive activities.

• How to register a Kids Club card?

  This card is available only for customers who are pregnant or have children aged up to 14 years old; customers have to bring ID card and register directly at the Customer Service Counter of Aeon Department Store and Supermarket chain.

• Who can register for a Kids club card?

  Kids club cards are only granted to Vietnamese citizens with ID card and foreigners with passport whose age is from 18 years old and is pregnant or have children aged up to 14 years old (Employees of AEON Vietnam Co., Ltd. are not eligible to join the program.).

• Does it cost to register a Kids club card?

  Registration for a new Kids club card is completely free.

• What should customers do in case of losing their Kids club card?

  Customers can bring their ID card to any AEON Customer Service Counter and confirm their registration information, then all of their previous information will be transferred to the new card (re-issued card) for a fee of VND 20,000 and they can use the new card immediately.

• In which case is a Kids club card canceled?

  In the following cases, Kids Club card will be automatically locked and cancelled:

  • No transaction made in 2 consecutive years
  • Children whom card registration is made for are over 14 years old

• What are special offers for Kids Club card?

  Special offers include:

  • 5% discount and hot deals for maternal & baby products on Baby’s day held on a monthly basis (Saturday and Sunday of the last week of the month)
  • Lovely gifts for members to register new cards and exchange cards.
  • Birthday gift surprise for babies
  • Special offers from AEON’s business partners and a variety of other activities for families

• When is Kids’ Day? What are special offers on Kids’ Day?

  Baby’s Day is monthly held on Saturday and Sunday of the last week of month in AEON Department Stores and Supermarkets.
  During Kids’ Day, customers are entitled to 5% discount and hot deals for most maternal & baby items at Kids Republic Area in AEON (except formula milk and some items banned from sales promotion in accordance with the law) with various attractive activities for kids.

• Are there any special offers for new kids club members?

  New members will receive a lovely gift for babies.

• What is the birthday gift for babies?

  AEON has a monthly birthday gift program for babies whose information is recorded on Kids Club cards. Customers have to bring their Kids Club card and birth certificate of their baby (original, photocopy or photo) to the Customer Service Desk to receive birthday gifts.
  

• If their birthday month already passes, is it possible for members to receive their birthday gifts?

  Babies are eligible to receive gifts only within their birthday month, or else the system will cancel this privilege.

• What are special offers from AEON's business partners?

  Special offers from AEON’s business partners will be updated according to each program.

• Where is the section of maternal & baby products?

  The section of maternal & baby products: in Kids Republic section on the 2nd Floor (AEON Tan Phu, Binh Tan and Binh Duong), on the 3rd Floor (AEON Long Bien, AEON Ha Dong), on the ground floor of supermarkets (AEON Tan Phu, Binh Duong, Binh Tan) and on the 1st floor (AEON Long Bien, AEON Ha Dong)