Moca use QR code to complete the payment via camera system on mobile, so users don't need to use cask or credit card. All transactions are kept confidentially.

Moca supports almost kinds of smartphones using iOS or Android. Especially, to keep confidentially for all transactions, rooted & jailbroken devices cannot use the app.

Moca has been granted License No. 32/GP-NHNN by the State Bank of Vietnam since 25th February, 2016 to provide intermediary payment services.

Moca helps users to make transaction safely, comfortably, and easily on mobile. You don't need to worry to forget your credit cards or cash. Especially, Moca absolutely secures payment information which plastic cards and cash can't do.

Moca has been certified to meet the PCI DSS security standard, using Tokenization technology, Security Authentication Fingerprint/PIN/OTP, Visa, Master PCI DSS What is PCI DSS? PCI DSS, standing for Payment Card Industry Data Security Standard is a mandatory information security standard for businesses that store, transmit and process payment cards. It is managed by 05 international payment organizations such as Visa, MasterCard, American Express, Discover and JCB. PCI DSS is a common standard authorized by the above international payment organizations to administer the Payment Card Industry Security Standard Council (PCI) PCI (PCI). This standard was developed to increase control over cardholder's data and limit payment card data fraud and theft. The certificate will be valid for one year, and businesses must conduct periodic reassessments. Businesses processing a large number of transactions will choose to hire external Qualified Security Assessor (QSA) to conduct appraisal and publish Report on Compliance (RoC) while the Businesses processing smaller number of transactions will have to complete a Self-Assessment Questionaire (SAQ). Source: PCI Security Standards Council, LLC. What is Token? Tokenization (token) technology is a method of protecting sensitive data by replacing it with a series of numbers encrypted with an irreversible algorithm. When performing a transaction, this token is used instead of the card number. This means that the real information of the cardholder is never shared during the transaction process.

No, it doesn't. Moca doesn't store any personal information/payment cards on their server.

No. Moca cannot access to bank accounts. The bank accounts are managed by the issuer banks.

When registering Moca account, you can provide the following personal information: - Phone number - Full name - Email - Date of Birth - Region of location. To ensure your rights and other problems in the future, you should register with correct information.

You can follow those steps: - Step 1: Main screen of Moca app > Choose personal > Choose password - Step 2: Enter current password and new password - Step 3: Confirm and complete changing password

Information of phone number is update one time only. You can follow those steps: - Step 1: On the main screen of Moca app, choose icon Personal & icon Personal Information - Step 2: Change the information: Full name, email, Date of Birth, Region of residence

Contact Customer Service hotline: 028.7109.8588 for further support.

If you lose your mobile phone or have strange transaction, please immediately call Customer Service hotline: 028.7109.8588 to ask for support related to Moca account & contact Customer Service Center of banks to lock your cards.

Yes, you can. You only have to keep your phone number which was used to register Moca account, download app to your new mobile phone and log in with old information.

Currently, Moca is expanding their networks with other banks. Some of banks that have been linked includes: International cards: Visa, Master, JCB - Banks: VPBank, ACB, Vietcombank, OCB, Maritime Bank, HD Bank, Sacombank

The domestic cards that are linked with Moca must be registered for online payment with the host bank in order to link with Moca and do transaction.

01 Moca account can be linked with unlimited bank accounts

You can follow those steps: - Step 1: Main screen of Moca app > Choose personal > Choose Card - Step 2: Choose icon (+) and enter requested information - Step 3: Confirm personal information & complete

You can follow those steps: - Step 1: Main screen of Moca app > Choose personal > Choose Card - Step 2: Choose the linked bank account - Step 3: Choose delete & confirm

Moca commits to secure all card information according to security standard of payment organization in the world PCI DSS, applying Token technology to encrypt all payment data. All transactions are guaranteed and verified by the bank

No, you can't.

On the payment screen with each transaction, you can choose source of money or which card to use

Due to special requirements of each bank, almost bank cards can be used with Momo. - Banks or bank cards with unlimited payment: - Banks or bank cards with limited payment:

When the transaction isn't successful, you should: - Check the card account balance - Check the security verification is correct or not - Check internet network - Finally, if there is still error, contact customer service center 028.7109.8588 for further support

You will receive a notification about the status of the transaction. All transaction are recorded in the list of transaction

For top-up transactions and purchase of phone card codes, please wait 15 minutes due to objective factors from the service provider, then if you still do not receive the service, contact Moca customer service center: 028.7109.8588 for futher support. For other payment transactions, please contact Moca customer care center 028.7109.8588 for support after successful transaction.

After creating an account and linking your bank card with Moca, you can enjoy shopping anytime, anywhere! Moca pays for the following services: - Payment at the store - Taxi payment - Payment of electricity, television, internet, postpaid phone bills, .. - Online payment - Top up phone, buy ID Card

With this function, you can quickly and conveniently transfer money to the sellers or your relatives. After a few seconds the recipient has money in the Moca account.

You can follow those steps: - Step 1: On the screen of Moca application > Select Money Transfer - Step 2: Enter the phone number / name from the phonebook - Step 3: Enter the amount to transfer > Select Transfer or Ask relatives or friends to transfer money to you - Step 4: Select the source of money to transfer and verify the payment.

According to regulations and management policies of the State Bank of Vietnam, all banks and e-wallets must require users to verify information for financial security purposes and to build a payment platform that minimizes fraud and theft, “money laundering” and other criminal activities. Therefore, collecting personal information is part of the “KYC” process ( “Know Your Customer” ). Moca is committed to protecting Customer’s personal information in accordance with Moca’s privacy policies as well as in compliance with Vietnam’s current information security regulations. Besides, Moca also applies standard technology and certified techniques to ensure the confidentiality of Customer information. We understand your concerns because personal information is a matter of privacy and sensitivity. Therefore, in case the provision of personal information causes inconvenience to you, you can completely withdraw money from your Wallet to transfer it to your bank account at any time you want. You can also remove the ATM card link and stop using the Wallet, although we will be very sad to no longer be able to provide you with payment facilities. Therefore, if you have any questions about Moca Wallet, please contact us immediately!

According to the regulations of the State Bank of Vietnam, to verify successfully the account, the bank card associated with Moca Wallet must be the primary bank card. The Wallet account is considered invalid if the documents (ID / CCCD / Passport) are not in the same owner as the associated Bank Card. However, we understand that for personal reasons, some users are using the same bank account with others. In this case, only 01 Moca Wallet account can be linked to a Bank card that is being used together. In other words, to avoid possible interruptions when performing authentication, you should delete this ATM card link if you are not the person in your name or if the above card has been used to authenticate one wallet account. Then, you can proceed to link again, using an ATM card in your name. To save time on the authentication process, you can refer to Frequently Asked Questions in Account Authentication!