Frequently asked questions
A mobile app for the loyalty program launched by AEON Vietnam Co., Ltd.
Aiming to improve service quality and practical benefits for users, AEON Vietnam mobile app is designed to serve as the “online version” of Aeon Member Card, helping members to manage their account easily and enjoy all of shopping services.
When customers register membership via AEON Vietnam mobile app, customers are eligible to enjoy privileges offered by AEON Member Card Program, specifically enjoying shopping services and hot deals at AEON to the fullest:
- Accumulate points to redeem discounts, 1 point= 10,000 VND, 300 points = 30,000 VND Discount voucher.
- Redeem vouchers directly via the app without wasting much time
- 5% discount for the Members’ Day on the 5th & 20th of each month.
- Birthday gifts for members
- Information about promotions will be updated via SMS and Shopping brochure.
- Special offers for customers having member card on a monthly basis
- Special offers from AEON’s business partners and a variety of other attractive offers for customers having membe card
- Create member account easily: There is no need to go to the registration point to make a physical card – customers just need to download AEON Vietnam App
- Member account management: this app helps to manage and update customers’ personal information quickly.
- Point management & Voucher use: Completely replace physical AEON Member Card to accumulate/ check / redeem points for vouchers at AEON Department Store & Supermarket system nationwide. The App has built-in barcodes and card number for easy scanning.
- Update information about promotion programs and special offers: customers will not miss hot deals from AEON and its business partners and be updated easily and quickly.
In case of forgetting password to login to AEON VIET NAM app, please select “Forgot password” on the app to recover the password via the registered email address.
In case of forgetting the registered email address, members should go to the Customer Service Counter at the nearest Aeon Department Stores & Supermarkets for support.
AEON Vietnam app helps customers create new accounts quickly and conveniently.
Once having registered a membership card, customers can still register to use AEON Vietnam app.
Voucher redeemed on AEON Vietnam app will be activated after 35 minutes to be used for shopping; customers can login the app and present the redeemed voucher to cashiers to carry out payment.
AEON Vietnam app allows customers to quickly update their current address.
AEON Vietnam app does not have thatvpurchase function, so if customers want to purchase online, please visit AEON e-commerce website: www.aeoneshop.com
Customers can check their accumulated points on the AEON Vietnam app, accumulated points will be updated after 48 hours from the latest purchase.
Please contact the Customer Service Counter for support.
Customers can check information about promotions with following steps:
Step 1: Log into the app
Step 2: Go to the promotion section on the toolbar to see promotion updates
The new member account registered via AEON VIETNAM mobile app will be activated and can be used immediately.
Special offers from AEON’s business partners include the Members’ Day on the 5th & 20th of each month at stores of AEON’s business partners in AEON malls. Update special offers from AEON’s business partners on the website
– AEON Mall Tan Phu: http://aeonmall-tanphuceladon.com.vn/sale/lists/memberday
– AEON Mall Binh Duong: http://aeonmall-binhduongcanary.com.vn/sale/lists/memberday
– AEON Mall Binh Tan: http://aeonmall-binhtan.com.vn/sale/lists/membersday
– AEON Mall Long Bien: https://aeonmall-long-bien.com.vn/sale/lists/membersday
–AEON Mall Hà Đông: https://aeonmall-hadong.com.vn/en/member-day/
AEON Vietnam app has not been equipped with the function of purchase history search. If customers need to look up purchase history, please contact the nearest AEON Customer Service Counter for support.
For faster support, please submit your request via the following form.