[HN – AEON MaxValu] Support Leader – New Supermarkets open in 2022

Purposes & Scope of the Role:

Be responsible for effectively operation of Cashier team, administrative tasks to ensure smooth operation and enhance customer’s shopping experience.

Key Responsibilities:

1. Customer service

• Always train and remind subordinates about enhancing department customer service satisfaction.
• Get information and introduce to customers about promotions, policies regarding to payment, returns/exchanges, etc.
• Handle complaints from customers or complaints raised by General Staff/ promoters, and difficult/ complicated sales.
• Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

 2. Administrative & Accounting Management:

• Ensure compliance in internal controls
• Control store expenditure within budget.
• Keep and control petty cash fund for daily money exchange with Cashier team
• Check report of VAT invoices to ensure accurate reflection on the system.
• Make monthly report on outgoing VAT for HQ Accounting department’s review.
• Plan monthly Department’s duty roster and manpower schedule.
• Ensure sufficient manpower during business in ad-hoc situations.
• Ensure General Staff attendance and attire.

3. Rules and Regulations

• Follow all working procedures, the company’s policies, rules, and regulations.

• Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.

4. Other duties

• Open & close Store
• Be on duty and perform Store manager’s roles when SM does not present at work (i.e. is on leave or on business trip)
• Other tasks or responsibilities as assigned by Store Manager and other upper managers

Job Requirements:

Qualifications & Experience:

• University/ College graduate.
• At least one-year related experience in retailing business or supermarket environment.

Knowledge, Skills & Behaviors:

• Good communication, problem-solving and leadership skills.
• Strong counting and calculation skills
• Customer service skills & customer service mindset
• Teamwork: actively promote teamwork

Other requirements:

• Be able to work at shift & on Public holidays.
• Have ability to relocate to other Stores as per Company’s assignment 

Please send your CV to HR Department via email: ducan.nguyen@aeon.com.vn (Mr. An) with the title: [AEON MaxValu] Support Leader – Your full name.

Thank you!